Question 1

How can I track my order?

Accepted Answer

Sign in and visit your Orders page. Each order shows live status, courier tracking, and expected delivery.

Question 2

Can I cancel my order?

Accepted Answer

You can cancel any order that hasn't shipped yet from the Order details page. Cancellations made before shipping get a full refund within 5–7 business days.

Question 3

Can I change the shipping address?

Accepted Answer

Address changes are possible before the order is dispatched. Contact support immediately via the Help Centre.

Question 4

Do you ship across India?

Accepted Answer

Yes, we ship to all serviceable pincodes across India. Free standard shipping on orders above ₹2,000.

Question 5

How long does delivery take?

Accepted Answer

Most metro orders arrive in 2–4 business days. Tier-2 and remote pincodes may take 4–7 business days.

Question 6

Do you offer cash on delivery?

Accepted Answer

Cash on delivery is available on orders below ₹25,000 across most pincodes.

Question 7

What is your return policy?

Accepted Answer

We offer a 7-day no-questions-asked return policy from the date of delivery, provided the watch is in unworn, original condition with all tags, packaging, and warranty documents.

Question 8

How do I exchange my watch?

Accepted Answer

Visit the Order details page and choose Request exchange. Pick the variant you want and we'll arrange a pickup at no cost.

Question 9

When will I get my refund?

Accepted Answer

Once the return is received and verified, refunds are initiated within 48 hours and reflect in 5–7 business days depending on your bank.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, UPI, net banking, popular wallets, and EMI on select banks.

Question 11

Is EMI available?

Accepted Answer

Yes — no-cost EMI is available on orders above ₹5,000 with select banks. The EMI options appear on the checkout page if eligible.

Question 12

Do you offer price-match?

Accepted Answer

If you find an authentic identical product at a lower price from an authorised seller, contact support — we'll do our best to match it.

Question 13

Are all watches authentic?

Accepted Answer

100%. Every timepiece on PrimeTime is sourced from authorised distributors or brand boutiques and comes with original packaging, warranty cards, and serial verification.

Question 14

What warranty do I get?

Accepted Answer

All watches carry the manufacturer's international warranty (typically 2 years). The warranty card is included in the box.

Question 15

What if my watch arrives damaged?

Accepted Answer

Report it within 48 hours from the Order details page or Help Centre. We'll arrange a replacement or full refund.

Question 16

How do I update my profile?

Accepted Answer

Go to Account → Profile to update your name and contact information.

Question 17

How do I manage notifications?

Accepted Answer

Visit Account → Notification preferences to control which updates you receive across email, SMS, push, and in-app channels.

Question 18

How can I delete my account?

Accepted Answer

Contact our support team from the Help Centre with category 'Account & Privacy' — we'll process your request within 7 business days.

How can we help?

Orders & Tracking

Shipping & Delivery

Returns, Exchanges & Refunds

Payments & Pricing

Authenticity & Warranty

Account & Privacy

Still need help?